Shipping policy

Last Updated: October 10, 2026

At our store, we are committed to delivering your Sleep Therapy Sound Pad™ safely and conveniently. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after confirmation. Orders placed on Sundays or public holidays may take additional time to process.

During major sales, festive seasons, or promotional events, processing times may be slightly longer.

2. Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery time is:

  • Standard Shipping: 4–8 business days

  • Remote Locations: Delivery may take additional time depending on the courier service.

Delivery timelines are estimates and may vary based on your location, courier availability, weather conditions, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the terms specified during the promotion.

4. Order Tracking

Once your order has been shipped, tracking information may be shared through SMS, email, or other contact details provided at checkout, where available.

Please allow some time for tracking information to update after dispatch.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping addresses, phone numbers, and other required details when placing an order.

If you notice an error, please contact our customer support as soon as possible. We cannot guarantee address changes after an order has been processed or dispatched.

6. Delayed or Undelivered Orders

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather conditions, public holidays, or other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact our support team with your order details so we can assist you.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support promptly. Include your order number and clear photographs or an unboxing video, if available, to help us review the issue.

Eligible cases will be handled according to our applicable return and refund policy.

8. Delivery Attempts

Please ensure that someone is available to receive the package at the delivery address. If a delivery attempt fails because the recipient is unavailable or the address is incorrect, the courier may make another attempt or return the shipment.

Any applicable re-delivery arrangements will be handled in accordance with the courier's process and our store policies.

9. Contact Us

For questions about shipping, delivery, or your order, please contact us using the contact details listed on our website.

We appreciate your trust in our store and look forward to making your shopping experience smooth and convenient.

Thank you for shopping with us!